We believe in one-to-one, personal attention. You'll find our marketing representatives to be some of the most skilled and knowledgeable in the field. our representative will thoroughly analyze your business - your current equipment, and office work flow and anticipated growth and other factors. They will not make any recommendations until they have a complete understanding of your business and your goals. So they provide a solution that is tailored specifically for your business.
Kelley Office Systems is a subsidiary of Global Imaging Systems, a nationwide provider of office imaging solutions. Global provides Kelley Office Systems the resources of a large organization, while retaining our personal service and local reputation.
We have local dispatch, we maintain extensive local parts and equipment inventories, and we're locally managed and locally accountable. Our administration, sales and service are all nearby; you can call on us and you can count on us.
Our personal service extends to the telephone. When you call, you'll speak to a real person, not an automated attendant. Many people prefer to explain the reason for their call to another human being. That's why, although we do have voice mail for your convenience, you'll always reach a live voice on the other end of the phone. We're in the service business, and we consider that service!
The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, we'll have a technician on-site in an average of four hours or less - or you get 10 percent off your next supply order.
Our technical staff:
a.. Is highly certified and skilled
b.. Has a total of over 300 years combined field experience
c.. Receives extensive training and support in-house
d.. Is factory-certified and receives manufacturer training on new products and models
e.. Has extremely low turnover, resulting in long-term, satisfied technicians
f.. Has been repeatedly recognized by the manufacturer for attaining Top 5 status
g.. Has local access to a large parts inventory to keep you up and running
h.. Has certified Novell and Microsoft Integration Specialists to ensure your computer system and your office equipment is successfully connected and operates smoothly together
Kelley Office Systems also offers product training to customers to ensure that they're comfortable using the equipment and can optimize use of the technology at their fingertips. We've built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business!
